Sunday, May 30, 2010 – 9:00am to 12:00pm
WS 1: Leading Diverse Stakeholders to Effective Decisions
WS 2: From Benefits Evaluation to Clinical Adoption: An Overview of Concepts, Methods/Tools and Case Studies
WS 3: What it takes to be a good Business Analyst (BA)
WS 4: Procurement – Healthcare IT: Contract Structure, Negotiation and Post-closing
Sunday, May 30, 2010 – 1:00pm to 4:00pm
WS 5: Evolving the Blueprint to Enable Interdisciplinary Patient-Centric Care
WS 6: Evaluation Approaches for Physician Office Electronic Medical Record Systems
WS 7: Indicator Development, Wait Times and E-Health – Tying it Altogether
WS 8: Using Information Technologies for Meaningful Public Engagement: Issues and Opportunities
WS 1: Leading Diverse Stakeholders to Effective Decisions
Sunday, May 30, 2010
9:00am – 12:00pm
Presenters:
Katya Wilson
Principal
AMBiT Consulting Inc.
Dan Zollmann
Principal
AMBiT Consulting Inc.
Overview:
Facilitating stakeholders to achieve timely and well-considered decisions is a sign of effective leadership and a determinant of successful project outcomes. This workshop will emphasize hands on / experiential learning through series of structured exercises to illustrate the challenges of working with diverse stakeholders on complex initiatives. Highlighting real-life issues relevant to Health Informatics practitioners, the content will focus on a public sector requirements gathering exercise. Specific learning outcomes will include:
1. Stakeholder Management
2. Functional Requirements Gathering and Analysis
3. Decision Theory and Analysis
4. Public Sector Procurement Processes
5. Effective Project Communications
6. CASE STUDY: Developing a Functional Requirements Roadmap
Target Audience:
Project sponsors, managers, business analysts, project coordinators.
Conclusions and Implications:
Good decision making is an essential skill for project, program and career success. The goals of this workshop are to deliver insights and techniques to assist program and project leaders to gain the skills required to guide diverse stakeholder groups through effective decision-making in the health informatics sector.
Return to top
WS 2: From Benefits Evaluation to Clinical Adoption – An Overview of Concepts, Methods/Tools and Case Studies
Sunday, May 30, 2010
9:00am – 12:00pm
Presenters:
Francis Lau, PhD
Professor and CIHR/Infoway eHealth Chair
School of Health Information Science, University of Victoria
Simon Hagens, MBA
Director, Benefits Realization and Quality Improvement
Canada Health Infoway
Overview:
Currently, healthcare organizations across Canada are implementing health information systems (HIS) with the overall aim of improving the quality of care being provided. Important questions are being raised as to the return-on-value of the investments made in the adoption of HIS into day-to-day clinical practice. Evaluation is also increasingly seen as a critical step to realizing benefits.
This workshop will provide an overview of the concepts, methods/tools, case studies and group exercise related to the implementation and evaluation of HIS in healthcare organizations. These are elaborated as follows:
- The concepts include the Canada Health Infoway Benefits Evaluation (BE) Framework published in 2006 that focuses on the quality, use and effects of HIS, and the more recent clinical adoption framework that also takes into account the people, organizational and contextual aspects of HIS deployment;
- The methods/tools include pragmatic evaluation approaches used by different healthcare organizations, the rapid response evaluation methodologies developed by the UVic eHealth Observatory, and those reported in the literature;
- The case studies include completed and ongoing initiatives from Infoway and the jurisdictions in such areas as diagnostic imaging, laboratory, pharmacy, telehealth and interoperable EHR.
- The group exercise involves working directly with the participants to design an evaluation study and identify key issues that should be considered
Target Audience:
People responsible for planning and conducting HIS implementation and evaluation studies for their organizations.
Conclusions and Implications:
Through this workshop participants will be introduced to concepts, methods/tools and case studies that are relevant to benefits evaluation and clinical adoption of HIS in healthcare organizations. The workshop will be interactive in nature, providing ample opportunities for participants to engage in active discussions and share ideas/issues with others on this important topic. The group exercise will allow participants to apply this knowledge directly into practice through a real-life example.
Return to top
WS 3: What it Takes to be a Good Business Analyst (BA)
Sunday, May 30, 2010
9:00am – 12:00pm
Presenter:
Rosemary Grey
CEO
Greymartin Consulting Inc.
Overview:
We will discuss key principles and learnings toward being an excellent health care business analyst. Participants will be engaged in discussion, exercises, and review of real life examples to strengthen understanding of core competencies, skills and knowledge. Sharing real life experiences will be encouraged. Our aim is that every participant will leave with at least one new, practical nugget to help them be (or hire) a better BA, that they can apply as soon as they’re back at work.
Topic areas will include:
- Engaging the right people and leveraging stakeholder expertise
- Real life project examples – “to dos”, “to don’ts”, and 20/20 hindsight
- The importance of “ownership”, and caring about content as well as process
- Building on strengths and opportunities
- The importance of history and corporate memory
- The balance between tactical and strategic approaches and solutions
- The balance between business/administrative, clinical, technical and privacy/security considerations
Target Audience:
Primary: Intermediate and senior health informatics BAs and related project personnel
Secondary: Individuals moving from other health care or IT disciplines into health care business analysis
Conclusions and Implications:
The workshop will foster participant understanding of the depth, breadth, diversity of knowledge, skills and abilities required of a good BA. This will help to prepare participants to meet the challenge of supporting the complex health care system with appropriate IMIT tools that help to improve patient outcomes, patient and provider experiences of care, and help to maintain health system costs at sustainable levels.
Return to top
WS 4: Procurement – Healthcare IT: Contract Structure, Negotiation and Post-closing
Sunday, May 30, 2010
9:00am – 12:00pm
Presenter:
Duncan Card
Partner, Corporate
Bennett Jones LLP – Toronto
Overview:
This workshop will provide an overview of the processes involved in contracting for the procurement of Healthcare IT systems and/or services, the negotiation with vendors of necessary contract terms, and items of importance in post-closing implementation and operations.
This workshop will have 4 components:
- introductory lecture
- overview of common procurement processes and rules
- review of types of IT projects of interest
- identification of issues to be addressed in contract structures
- negotiation tips and traps
- risk analysis and reporting pre-closing
- post-closing administration and process change-control
- case study – introduction and break-out group activities
- case study analysis
- closing remarks and questions – lessons learned
Target Audience:
Procurement staff, consultants and advisors, within Healthcare provider organizations who have involvement in scoping, needs assessment, RFP administration, vendor identification, contract negotiation, risk management and post-closing implementation and contract administration.
Conclusions and Implications:
Issue identification, tips and traps, and familiarization with standard and best practices in procurement of Healthcare IT will be valuable learnings to participants involved in IT contracting.
Return to top
WS 5: Evolving the Blueprint to Enable Interdisciplinary Patient-Centric Care
Sunday, May 30, 2010
1:00pm – 4:00pm
Presenters:
Ron Parker
Group Director, EHRS Architecture
Canada Health Infoway
Maureen Charlebois
Group Director, Clinical Adoption
Canada Health Infoway
Overview:
Infoway is in the process of revisiting the EHRS Blueprint in response to future health IT needs in Canada. See how interoperable EHR Solutions could be used to promote the collaboration of health service providers and patients in their journey through the health system while supporting emerging health system priorities.
Learning Objectives:
- Provide insight into how interoperable EHR Solution Infostructures could be leveraged and extended to support health care service delivery in Canada
- Demonstrate how the interoperable EHR enables a new model of care, improving patient and provider experiences and care outcomes.
Target Audience:
Health care providers, health care system administrators, vendors and jurisdictional implementers
Conclusions and Implications:
Stimulate your thinking about:
- how you can leverage and extend your health IT infostructure to support individual, local, and jurisdictional health system priorities
- how information could flow across the continuum of care to support professional practice, patient care and the new model of care
- how clinicians can maximize the capacity of an EHR to ensure safe and efficient patient care
- how patients and their informal care providers can be informed of, and participate in, their health care
Return to top
WS 6: Evaluation Approaches for Physician Office Electronic Medical Record Systems
Sunday, May 30, 2010
1:00pm – 4:00pm
Presenters:
Francis Lau, PhD
Professor and CIHR/Infoway eHealth Chair
School of Health Information Science, University of Victoria
Morgan Price MD, CCFP
Clinical Associate Professor
Department of Family Practice, University of British Columbia
Overview:
With the recent federal/jurisdictional investments in physician office electronic medical record (EMR) systems, there is an urgent need to study and help physicians use EMR systems to improve their work practice, patient care and overall satisfaction.
This workshop will provide an overview of the current evidence on physician office EMR systems. It will also provide a credible and pragmatic set of evaluation approaches that will help to both evaluate and support end users in maximizing EMR adoption. The topics covered will include:
- Current state of knowledge in the implementation, use and impacts of physician office EMR systems
- Conceptual models used to make sense of EMR implementation and use, such as the 5-stage EMR adoption model from HIMSS-Analytics®
- Methods/tools to assess physician EMR use:
- Self assessment tools based on HIMSS 5-stage EMR adoption
- Usability studies for critiquing EMR system requirements and features
- Workflow analysis for describing physician office practice routines, such as patient referral and prescribing medications
- Impact evaluation on care quality, practitioner productivity and patient access, including indicators related to patient safety and the primary health care indicators from the Canadian Institute for Health Information.
- Providing tangible feedback and reflection with the practices to facilitate their work in enhancing the use of the EMR as a tool to improve care.
Conclusions and Implications:
Through this workshop you will learn the latest evidence available on EMR systems and pragmatic evaluation approaches to demonstrating their value and effects. The workshop will be interactive in nature, providing ample opportunities for you to engage in active discussions and share ideas/issues with others on this important topic.
Return to top
WS 7: Indicator Development, Wait Times and E-Health – Tying it Altogether
Sunday, May 30, 2010
1:00pm – 4:00pm
Presenters:
Dr. Indra Pulcins
Director, Indicators and Performance Measurement
Canadian Institute for Health Information (CIHI)
Tracy Johnson
Manager, Special Projects
Canadian Institute for Health Information (CIHI)
Overview:
Health indicators are standardized measures by which to compare health status and health system performance and characteristics among different jurisdictions in Canada. Currently, there is a growing appetite to appreciate how we will achieve the objective of measuring and comparing health status and health system performance as we move into the age of an EMR/EHR environment.
This workshop will review the concept behind what an indicator is, how it is developed and used. Participants will gain an understanding of how to move from indicator development to information standards for EMR/EHRs. Practical application of these principles will be gained through use cases for wait time indicators.
Learning Objectives:
The purpose of this workshop is to:
- describe and address the challenges encountered in developing health indicators in an EMR/EHR environment
- provide guidance and strategies for overcoming these challenges
- provide specific examples to support the development of health indicators in an EMR/HER environment
Specific learning outcomes will include:
- review the expectations and development of an indicator
- appreciating the EMR/EHR environment and information standards necessary to support indicator development
Target Audience:
This workshop is intended for health/policy/business analysts, researchers and managers responsible for assessing the health status and health system performance in their jurisdictions, and have a serious desire to gain a better appreciation of how the EMR/EHR environment can support this important function.
Conclusions and Implications:
At the conclusion of the workshop, the audience will have learned how indicators are developed and how this development process should be aligned with EMR/EHRs.
Return to top
WS 8: Using Information Technologies for Meaningful Public Engagement: Issues and Opportunities
Sunday, May 30, 2010
1:00pm – 4:00pm
Presenters:
Kirk Fergusson
Vice-President, Corporate Affairs
Canada Health Infoway
Kendall Ho, MD FRCPC
Director, eHealth Strategy Office & Associate Professor
Department of Emergency Medicine; Faculty of Medicine, University of British Columbia
Kelly McQuillen
Director, Patients as Partners
BC Ministry of Health
Dr. Robert Peterson
Executive Director, Drug Safety and Effectiveness Network (DSEN)
Canadian Institutes of Health Research
Dr. Richard Scott
Associate Professor, Global e-Health Research and Training Program
Centre for Innovation in Health Technology - University of Calgary
Paul Shrimpton
Executive Director, Electronic Health Record
Health Sector IM / IT Division
BC Ministry of Health
Dr. Karl Stroetmann
Senior Partner
Empirica Communication and Technology Research
Overview:
To meet the challenge that all healthcare systems face — achieving the triad of access, quality, and cost-effectiveness — we are turning more and more to a variety of eHealth solutions. One aspect of this emerging opportunity is to better inform the public, with the goal of engaging them in activities that lead to better personal health management. For example, research has convincingly demonstrated that self-management support and education of patients with chronic diseases can lead to better health outcome and cost savings to the health care system. Also, interventions that engage patients actively in collaboration are more effective than one way transmission of information. How do we optimally use information and communication technologies to help support patients in their self management and education, and meaningfully engage patients for active partnership and collaboration in their personal health management? Yet, there is a common acknowledgement that the general public is not well engaged in eHealth – neither understanding the workings or taking full advantage of eHealth, nor participating actively in future eHealth planning and implementation.
Objectives:
This workshop will explore the concept of meaningful public engagement in ICT use for eHealth. We will look at some of the good practices of eHealth public engagement in existence, explore current challenges and barriers in doing so, and jointly discuss opportunities and ways to increase public engagement in eHealth design, implementation, participation, and evolution.
Specifically, we will examine the following areas:
- What are the benefits of involving the public and patients in eHealth?
- How do health policy makers view public engagement, and how this links to patient centered care?
- In a specific example of appropriate medications prescribing and monitoring, how would patient and public engagement contribute positively by getting involved?
- What are the barriers in public engagement in eHealth, and how are they being overcome?
- What can stakeholders (health professionals, policy makers, administrators, community, researchers/academics, patients and general public) do individually and collectively to improve public engagement in eHealth?
Target Audience:
This workshop is designed for health consumers, health professionals, policy makers, administrators, eHealth related company decision makers, researchers, and academics interested in full and meaningful partnership together to improve health outcome of patients and health consumers through eHealth investment and implementation.
Format:
This workshop will start with an introduction (5 minutes), then four succinct presentations (15 minutes each x 4) from different perspectives: those of clinicians, researchers, provincial and national government policy makers, and private sector leaders. Following these presentations, the audience will be engaged in an interactive session for questions, comments, and debates (15 minutes). Then, after a short break (15 minutes), the group will be broken up into small discussion groups (40 minutes) to carry out a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) in engaging the public in eHealth. Then, each group will give a report to summarize its discussion to the entire group (20 minutes), and then the entire group will have a facilitated discussion as to what are the next steps forward to improve engagement of public in eHealth (20 minutes). A final summary and wrap up (5 minutes) will conclude the event.
Return to top
.gif){kind=small}
.jpg){kind=spacer}
