Each booth space includes the following:

• Black pipe and drape
• One 6′ black skirted table
• Two fabric side chairs
• One waste basket
• One 7″ x 44″ Booth ID sign (Black upper-case font – no logo)
• One 3″ x 5″ booth identifier on floor in front of booth

If you need any extra furnishings or services, please take a look at the rental items and special options available here.

Please note that above-booth rigging is NOT permitted.

For international shipping and transportation needs, please complete the Consult Expo online form.

• Exhibitor Appointed Contractor (EAC) Insurance (required when using outside contractors for booth set up): May 1, 2025
• Graphic Submissions (for additional order items): May 1, 2025
• Early Bird Pricing: March 1, 2024 (Early Bird Code: DH25EB for 10% off). Onsite orders subject to 30% surcharge.
• Advanced warehouse (Robinson) will accept shipments from: May 1- May 28, 2025. Early deliveries will be subject to storage fees.
• Exhibitor Move in: Saturday, May 31, 2025 | 1:00 pm – 9:00 pm (by appointment only starting at 2:00 pm)
• Exhibitor Move in: Sunday, June 1, 2025 | 9:00 am – 7:00 pm
• Exhibition Open: Monday, June 2, 2025 | 7:30 am – 6:00 pm
• Exhibition Open: Tuesday, June 3, 2025 | 7:30 am – 5:00 pm
• Exhibitor Move out: Tuesday, June 3, 2025 | 5:30 pm – 9:00 pm
• Exhibitor Forced Freight: Tuesday, June 3, 2025 | 9:00 pm*

• Electricity is not included with your booth rental. If your display needs power, you can order this service through the Encore order form or by emailing WHCSales@encoreglobal.com
• Free Wi-Fi will be available on-site, but if you require a faster connection or more bandwidth, you can request a dedicated internet connection through the Encore order form or by emailing WHCSales@encoreglobal.com). Both wired and wireless options are available.
• For electrical, lighting, or additional internet services, please submit an Encore order form and email it to WHCSales@encoreglobal.com.

The exhibit floor will be carpeted in ballroom grade carpeting.

Additional carpet may be ordered through Robinson Show Services to complement booth space. If ordering carpet in a booth space that has carpeting, the carpet will shift or stretch if heavy items are dragged across it. This may result in bubbling of the carpet creating safety concerns due to tripping. If you are aware this will occur in your booth due to the nature of your display, please connect directly with Robinson Show Services Exhibitor Service Representative prior to ordering to discuss appropriate labor options to ensure safe carpet install for your booth.

• Exhibits must be staffed at all times during the trade show hours and representatives must wear the official conference badge while in the exhibit area.
• Each booth staff member must be registered individually.
• Exhibitors receive 2 complimentary exhibitor badges per booth (1 booth = 2 free badges / 2 booths = 4 free badges). Use the ‘Exhibitor Staff’ registration code provided to register 2 staff members per booth.
• Up to 4 additional staff members may be registered at a discounted rate of $725 plus tax per individual if purchased between January 6 – February 28, 2025  |  $795 plus tax per individual if purchased between March 1 – May 31, 2025  |  $845 plus tax per individual if purchased onsite between June 1 – June 3, 2025. Each exhibitor may register a maximum of 4 additional staff members at this discounted rate, regardless of number of booths purchased (1 booth = 4 discounted badges available for purchase / 2 booths = 4 discounted badges available for purchase).

Please contact registration@e-healthconference.com if you have any questions.

• Exhibitors are welcome to display company products, distribute educational material, provide giveaways of minimal value that have been pre-approved by e-Health Conference, and distribute non-pharmaceutical samples.
• Order-taking at an exhibitor’s booth or table is prohibited.

Exhibitors on the trade show floor, in the Academic Zone, and in the StartUp Zone must carry $5,000,000 (five million dollars) in liability insurance. The exhibitor shall obtain and send a certificate evidencing the required insurance to e-Health show management no later than 30 days prior to the event.

Exhibitors assume entire responsibility and liability for losses, damages and claims arising out of injury to persons or damage to exhibitor’s displays, equipment, or other property brought upon the premises of the venue, and agree to indemnify, defend and hold harmless the e-Health Conference, the venue, and its reasonable attorney’s fees, arising out of the use of the venue premises, excluding any liability caused by the negligence of the group or the venue or its owners, servants, agent and employees. The exhibitor understands that neither e-Health Conference nor the venue maintains insurance covering the exhibitor’s property or lost revenue and it is the sole responsibility of the exhibitor to obtain such insurance. Exhibitors are responsible for the placement and cost of insurance related to their participation in the show.

Exhibitors can use their phones to scan QR codes on booth visitors’ badges. The lead list can be exported into a spreadsheet at any time and shared with your colleagues through email. Exhibitors can further obtain insights about leads through their profiles in the conference app, and interact with them during and after the event. Download a How-To Guide for Lead Retrieval at the link below.

DOWNLOAD PDF

• Dock times must be pre-booked by emailing Lori@robinsonshowservices.ca.
• Availability of dock times will be based on scope of build and request time.
• Requests will not be considered until material handling orders are completed online.
• Due to limited move in times use of advanced shipment is recommended.
• Hand-carry items are limited to one trip through venue. Pump trucks and dollies will not be available at this location.

The Westin Harbour Castle – Metro Ballroom
1 Harbour Square, Toronto, ON M5J 1A6

To expedite the move-in process we highly recommend sending all materials to the Robinson Show Services Warehouse.

If a forklift is not available on show site for this particular exhibition, additional fees will apply if a forklift is required for your materials.

The Westin Harbour Castle will not accept any shipments larger than 3 ft. x 3 ft. prior to the event. Instead, items should be sent to the Robinson Show Services Advanced Warehouse. Exhibitors are responsible for the costs associated with advanced shipping services.

Advance Shipments to Robinson’s Warehouse

To send items before the event, please ship them to the Robinson Show Services Advanced Warehouse.

Exhibitors will be responsible for the costs of advanced warehousing services.

1. Complete the Advanced Warehouse form and make the necessary payment.
2. If your shipment exceeds one regular-sized skid (4 x 4 x 4), book dock time.
3. Arrange shipment to:
   Robinson Show Services
   2066 Concession Road 3,
   Palgrave, Ontario
   L0N 1P0

Shipping Labels

• Exhibitor – Direct to Site
• Exhibitor – Advanced Warehouse

The advanced warehouse will accept shipments from April 28, 2025 to May 28, 2025. Please note that shipments sent directly to the advanced warehouse without a scheduled dock time may be subject to receipt or rejection based on dock availability.